Customer Experience Specialist
Join WITRON as a Customer Experience Specialist!
We’re seeking a motivated entry-level candidate ready to take on responsibility and grow within our organization! This is a great opportunity for a detail-oriented individual ready to take on responsibility and grow professionally. In this multi-functional role, you’ll support our national Spare Parts program by processing orders, managing customer communications, and ensuring timely fulfillment. Daily tasks include order entry, receiving, and customer service.
Pay Range: $50k-60k annually
As a Customer Experience Specialist, you will:
- Creating new spare part and/or repair orders from customers
- Processing orders as they move to fulfillment
- Corresponding with customers via email and phone calls
- Aiding in prioritizing and escalating customer orders
- Generating repair authorizations from various vendors
- Managing open orders/repairs and determining contingency plans
- Physically and virtually receive and ship parts/repairs
- Physically and virtually shipping items to customers and vendors
- Working with procurement to fulfill orders
- Work in cooperation with German counterparts
- Customer service on all in process orders
- Maintain and improve repair supply chain
- Supporting customer repair order processing
- Support other Supply Chain colleagues needs
Requirements:
- High school diploma or equivalent is required
- Experience with electro/mechanical products a plus
- Proficiency in Microsoft Office, especially Excel
- Excellent computer skills
- Experience with SAP a plus
- Experience with forklifts and other MHE (operation, training, inspections), a plus
- German language a plus
- Ability to travel nationally and internationally as required (Minimal)
- Continuous walking, climbing and standing
- Excellent written and verbal skills
- Must be able to lift 50lbs or more.
Why WITRON?
- Innovative Environment: Be at the forefront of technology with WITRON's advanced automated material handling system.
- Continuous Growth: Drive operational excellence and continuous improvement with ample opportunities for career development and advancement.
- Competitive Benefits: WITRON values employees and strive to create a supportive and rewarding work environment. We offer three (3) bonus opportunities, comprehensive health benefits. We offer company paid Basic Life, Dependent Life, AD&D, Short-Term Disability and Long-Term Disability Insurance. We offer a great 401(k) match, Dental Insurance, Vision Insurance, Accident Insurance, Hospital Indemnity Insurance, Critical Illness Insurance and much more!
Join WITRON and be part of a team that's shaping the future of automation logistics!
Apply now to take the next step in your career journey.
WITRON is proud to be an Equal Opportunity Employer, Race/ Color/Religion/Sex/Disabled/Veteran/Gender Identity/Sexual orientation
Nearest Major Market: Chicago